Mother Gaia Animal Rescue

I am very disappointed in Mother Gaia adoption process. I understand this is a small adoption facility and one person cannot contact every adoption application. It was very clear on the website NOT to contact Mother Gaia directly. I put an application in for a kitty 3/25 and on 3/30 the website was updated that cat would be at Petsmart 4/1 for adoption. I called Petsmart the evening of 3/31and team member said to call back 4/1 to talk to adoptions. I called 4/1 and spoke to adoption, I was advised it was first come first serve. I explained that I put an app in and don't know why he is there! I was advised again it's first come first serve. I said in my opinion I am first and I am not getting served and I don't want someone else to come into Petsmart and adopt him before my app is reviewed and there should have been a holding period. I said I would drive up now to get him. She huffed and said I would not because the kitty will most likely not get adopted because he is hissing and snapping at people. I explained according to the bio and pictures he is shy and will warm up and I would like to meet him. She said okay you can come down to meet him 4/2 but again its first come first serve. I told her again in my opinion I am first and not getting served. Then she finally explained that the person in charge was on vacation and it's up to Mother Gaia to make the finally call. I followed the website for a month and kitty was till available. I received NO email or phone call from Mother Gaia. I had decided a year ago to add to our growing family and rescue another kitty that would fit our family. Mother Gaia is the worst adoption agency I have gone though.